FAQ
Browse practical answers on workflow, coverage, security, and rollout fit.
FAQ Coverage
15 Questions
Process
How reviews are run and what gets delivered.
Coverage
What work types and scope profiles are supported.
Security and Data
How files, retention, and authorized access are managed.
Pricing and Engagement
How plans are structured by volume and operating needs.
Operations
How BestEST fits estimator workflows and review timelines.
Answers are built for estimator teams under real claim pressure.
Review Clarity
We keep documentation, photos, and trade requirements aligned so decisions are faster and easier to defend.
Clear Expectations
Defined timelines and review checkpoints keep each file moving.
Field-Backed Context
Photos, notes, and scope decisions stay tied together in one review flow.
Practical Answers
Questions are answered based on production workflows, not generic demos.
Field-backed decisions
Response Standards
Human-in-the-loop review
Jurisdiction-aware checks
Carrier-ready documentation
Browse by Topic
Process
How reviews are run and what gets delivered.
What does BestEST actually deliver?
You receive a scope review summary that reduces missed items and speeds review with clear documentation.
How do you handle jurisdiction differences?
BestEST applies jurisdiction context to align scope checks with local requirements.
Are long videos fully reviewed?
We use smart sampling to provide full coverage without analyzing every frame. Key moments are still captured with timestamps.
Coverage
What work types and scope profiles are supported.
What trades are covered?
Primary focus is roofing, siding, windows, gutters, and exterior accessories.
Do you handle commercial and multi-family scopes?
Yes. We review residential, multi-family, and light commercial scopes with trade-specific review packaging.
Can you align to our internal standards?
We can align to your estimating guidelines and QA checklists as part of onboarding.
Security and Data
How files, retention, and authorized access are managed.
How is data handled?
Files are stored securely and shared only with authorized reviewers. Retention can align to your requirements.
Do you sign NDAs?
Yes. We routinely sign NDAs and can share a security overview during onboarding.
Where can I see more security detail?
Visit our Security page or contact us for a detailed security summary.
Pricing and Engagement
How plans are structured by volume and operating needs.
How is pricing determined?
Pricing depends on volume, turnaround expectations, and jurisdiction coverage.
Is there a minimum volume?
No minimum for per-job pricing. Monthly tiers are built around predictable volume.
Can we start with a pilot?
Yes. We offer pilot programs to validate workflow fit and output quality.
Operations
How BestEST fits estimator workflows and review timelines.
Do you replace estimators?
No. BestEST supports estimator decisions with consistent documentation and clarity.
What is typical turnaround?
Estimate audits are often same-day. Walkthrough reviews are delivered quickly with a structured timeline.
How do you handle follow-up questions?
We provide clarification on findings as part of the review cycle.
Still Have Questions?
We can walk through your workflow and answer anything not covered above.
